Contact Us – Bermuda Credit Union

How to Reach Us

Reach out to us during business hours for any questions or support.

Book an Appointment

Bookings for most services can be made for an in-person meeting or telephone call.

You can use our bookings
page to schedule a time to:

✓ Become a member & open an account

✓ Apply for a loan or meet with a loans officer

✓ Start a fixed term deposit

✓ Discuss CUNA Insurance Products

✓ Settle an account after the death of a member

Important: You cannot make a booking for transactions such as deposits, withdrawals and transfers. For these services, log in to our online banking platform or visit us in branch during business hours.

Temporary Surge in New Member Account Openings We are currently experiencing a high volume of account sign-ups, which may result in longer wait times for appointments. Please note that the next available slot may be a few weeks away. We appreciate your patience and understanding as we work to process all requests.

General enquiries

Telephone: +1 441 292-0385

General Email: creditunion@bcu.bm

Loans and Collections

Loans Department Email: loans@bcu.bm

Reminder: It is not mandatory to meet with a loans officer to apply for a loan.

If you have all of your documents ready, simply submit your documents to us by email. A loans officer will review your application and contact you with next steps.

If you still need assistance, you can book an appointment to meet with a loans officer.

Incoming Bank Transfers and Payroll Partners

Email: incomingbank@bcu.bm

If you’ve transferred funds from another bank to our bank account:

Please email confirmation of the bank transfer, including the amount and intended Credit Union recipient.

If you are an employer or payroll partner and have sent a lump sum to be distributed to various Credit Union member accounts:

Please email confirmation of the bank transfer, in addition to a matching distribution report (such as an excel or payroll list), indicating how the funds should be allocated to each member.